More information on privacy in the APP HELP FAMILY

HELP FAMILY APP is committed to protecting the privacy of your personal data. This Privacy Policy applies to those who visit the website owned and operated by HELP FMILY, download any downloadable software, install mobile applications and / or use the Company's products and services offered on www.helpfamily.app

It also describes your choices regarding the use, access and correction of your personal data. Capitalized terms used in this Privacy Policy but not defined here will have the same meaning assigned to them in the HELP FAMILY APP Terms of Use (https://www.helpfamily.app). If you have any questions or complaints regarding our Privacy Policy or our practices, please contact us at the email address helpfamilyhelpfamily@gmail.com or by certified mail: absencesrl@pec.it

Our privacy policy may be changed from time to time. We will notify you that changes have been made by indicating the date of the last update on our Privacy Policy. If we make any material changes, we will notify you by email or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

1. What is personal information?

Personal information is personally identifiable information such as your name, telephone number, email address, and any other non-public information about you that is associated or linked to any of the above information. Personal information does not include aggregate information, which is general user data that we collect through the installation of the HELP FAMILY APP. Our Privacy Policy does not limit or limit our collection and use of aggregate information.

2. What personal information does HELP FAMILY collect?

2.1 Information provided by the user for the use of the technology

- Registration and profile information. When you create an account, we may collect your personal information such as username, first and last name, date of birth, email address, mobile number and a photo, if you choose to have a photo associated with your account. If you want to add a child's or family member's name to your account, we collect the child's or family's name, email address and mobile number. We may collect billing information when you sign up for the Premium service. We may collect additional information from a parent in order to obtain verifiable parental consent to allow a child to use the family location service. When you register in our APP with social media, such as Facebook, we receive information from the social network such as your profile information, profile picture, gender, username, user ID associated with your social media account , age range, language, country and any other information that allows the social network to share with third parties. The data we receive depends on your privacy settings with the social network.

- Geolocation. We collect your unique user identifier and location via GPS, WiFi or wireless network triangulation in order to obtain your location for the purpose of providing the family location service. We collect the location of the designated location alerts to provide notifications when you arrive and leave a specific place. If you turn off location sharing, we won't share your location with your family members; however, while you are logged in to your account, we will continue to collect your location information in order to provide the family location service (for example, to provide family location services or to share your location with members to whom allow to see your Location). We retain location information only for the reasonable time to provide the Service and thereby delete the location data.

- Messages and user content. We collect information when you send messages to other members of your family through the use of the service. We may also keep any messages you send to us. HELP FAMILY collects "sensitive" personal information only when you voluntarily provide us with such information or where such information is required or permitted to be collected by law

or professional standards. Sensitive information includes personal information regarding race, ethnicity, political beliefs, religious or similar philosophies, union membership, physical or mental health, sex life, sexual orientation or a criminal record. Please use your discretion when providing sensitive information to the Company and, under any circumstances, do not provide us with sensitive information, unless you thereby consent to our use of that information for your legitimate business purposes and consent to the transfer and the storage of such information in our databases. If you have any questions as to whether the provision of sensitive information to HELP FAMILY is, or may be, necessary or appropriate for a particular purpose, please contact us at helpfamilyhelpfamily@gmail.com

2.2 Information collected automatically through the use of technology: When you use the HELP FAMILY service, we and our business partners may collect certain information on your computer or device through technologies such as cookies, web beacons, log files or other tracking / recording tools. The information we collect through the use of tracking technologies includes, but is not limited to, IP address, browser information, referring / exit pages and URLs, click flow data and how you interact with links on the website, mobile app, HELP FAMILY APP Service, domain names, landing pages, page views, cookie data that allow us to uniquely identify your browser, browsing behavior on our site, type of mobile device, mobile device ID or other persistent identifiers and location data collected from your mobile device. Some or all of this data may be combined with other personally identifiable information described above.

We use this information to:

• Remember the information so you don't have to re-enter it during your visit or the next time you use the APP;

• Provide personalized and personalized content and information;

• Monitor the effectiveness of our Service and our marketing campaigns;

• Monitor aggregate metrics such as total number of visitors, users, traffic and demographic patterns;

• Diagnose or resolve technology issues reported by our users or technicians associated with certain IP addresses or user IDs;

• Automatically updates our mobile application on your system and related devices. 2.3 Driving event data

We collect and may use a third party partner to collect sensory and motion data from your smartphone or mobile device, including information from the gyroscope, accelerometer, compass and bluetooth, in order to calculate and detect driving events such as excess speed, braking difficulty, accident detection and other events. We may also share this information with third party partners for marketing and research purposes. If you wish to opt out, adjust the settings on your mobile device to restrict the app's access to your sensory and motion data.

2.4 Children's privacy

HELP FAMILY allows parents to keep track of their children's location on mobile devices that the parent has added to their account. The service is intended for use by minors under the age of 18 only with parental approval. If a parent wishes to add a user under the age of 18 to the Family account, they must send HELP FAMILY's parental consent by email. The child's personal information will be shared with other members of the family account. HELP FAMILY may then use the child's personal information as described in this Privacy Policy. However, we do not use or share personal information collected from the accounts of children under the age of 18 for marketing or advertising purposes, nor do we allow our third party partners to collect and use such information for advertising purposes.

Contact us at helpfamilyhelpfamily@gmail.com if you have any questions about your child's account. If you believe we may have inadvertently collected information from a child under 18 without parental consent, please contact us. The tracing and therefore localization system for

minors cannot be switched off and will always remain active once the HELP FAMILY APP has been downloaded and installed, unlike the possibility of activating and switching off geolocation from the age of majority.

3. How does HELP FAMILY use personal information?

In general, HELP FAMILY collects, stores, uses and discloses information to enable us to: - provide the localization and tracking service;

- create your account;

- identify you as a user;

- respond to your requests and e-mails;

- improve the application;

- send you administrative and service communications;

- send you newsletters, surveys, offers and other promotional material;

- monitor the effectiveness of our Service and our marketing campaigns.

If you are an individual from the European Economic Area (EEA), we use your personal information, we may process your personal data for one or more of the following legal reasons: (i) because the processing is necessary to perform a contract with you, for example to provide the HELP FAMILY service; (ii) to comply with our legal obligations; (iii) because the processing is necessary for the purposes of our legitimate interest or for those of third party recipients who receive your personal data, provided that these interests are not overridden by your interests or fundamental rights and freedoms. We may also process your personal information based on your consent where you have expressly provided it to us.

3.1 Third Party Analytics

We may also collect analytics data or use third-party analysis tools to help us measure traffic and usage trends for using the HELP FAMILY APP.

When you access the family tracking service from or through a mobile device, we may receive or collect and store a unique identification number associated with your device or our mobile application (including, for example, a UDID, a unique ID for advertisers ), Google ad ID or other identifier), mobile operator, type of device, model and manufacturer, make and model of the mobile device's operating system, telephone number and, depending on the settings of the mobile device, location data geographic, including GPS coordinates (e.g. latitude and / or longitude), Wi

Fi location or similar information relating to the location of your mobile device. 3.2 Third Party Advertising Networks

We may share or allow third party advertising networks, social media companies and other third party services to collect information about your use of the HELP FAMILY APP over time, so that they can play or display ads that may be relevant to your interests. on the use of the APP, as well as on other websites, apps or services or on other devices that you may use. We may also show you targeted advertising through social media platforms, such as Facebook, Twitter, Google+ and others.

4. How does HELP FAMILY share your personal information?

We share your personal information, including name, email, location and driving event data, with others within your HELP FAMILY circles.

We may share your personal information, including your location data, driving sensor data, unique identifiers or AD IDs and other data with third parties for their marketing and commercial purposes, including without limitation, to inform and improve the third party advertising. These third party partners may use this information according to their own privacy policies.

We may publicly post your reviews and comments online.

From time to time, we may employ third parties to help us provide or improve the family location service. These third parties, such as our analytics or hosting provider, may have limited access to user information databases or registered member information for the sole purpose of helping us

provide or improve the Service and will not be able to use information about our members or visitors for any other purpose. We may disclose personal information in some other limited circumstances, but we will describe it to you specifically when we collect the information, such as in the terms of use of a new service or through review of this Privacy Policy.

We may, and you authorize us to, disclose your personal information (including messages) to third parties without your consent: if we have reason to believe that disclosure of this information is necessary to identify, contact or bring legal action against someone that may cause injury or interference (intentionally or unintentionally) with our rights or property, other users of the website or anyone else (including the rights or property of anyone else) who may be harmed by such activities, in connection with any investigation legal, when we believe in good faith that such disclosure is required by and in accordance with the law or to respond to subpoenas or warrants served on HELP FAMILY, to third parties with your prior consent to do so.

Except as set forth in this Privacy Policy, your personal information will not be used for any other purpose without first informing you by updating this Privacy Policy. Except for the limited disclosures described in this Privacy Policy, we do not sell customer lists or personal information to third parties and we will take all possible steps to keep your email address private to keep your email address private.

5. How does HELP FAMILY protect your personal information?

The security of your personal information is important to us. We use all commercially reasonable efforts to store and maintain your personal information and location information in a secure environment and have implemented reasonable procedures designed to restrict unauthorized access, use or disclosure of your personal information. Despite these measures, you should know that HELP FAMILY with Gps cannot completely eliminate the security risks associated with Personal Information. In the event that any information under our control is compromised due to a security breach, we will take reasonable steps to investigate the situation and, where appropriate,

notify individuals whose information may have been compromised and take other measures, in accordance with with any applicable laws and regulations. Also remember that, to protect the communications that took place in the APP, never provide your password. 6. How long do we keep your personal information:

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), we will store it in secure your personal information and isolate it from any further processing until deletion is possible. For personal information we process on behalf of our users, we will retain that personal information in accordance with the terms of our agreement with them, subject to applicable law.

7. How can I update user access or deactivate my account?

If your personal information changes or if you no longer want the HELP FAMILY service, you can send us an email at helpfamilyhelpfamily@gmail.com to deactivate your account. You can also correct, update or change your personal information in your profile settings within the HELP FAMILY APP or by sending us an email. Removing the APP from your mobile device will not delete the personal information that has been stored about you. If you leave your circles, we will keep your user content in case you wish to access it in the future. User content can be permanently deleted by sending an email request to helpfamilyhelpfamily@gmail.com

8. What laws are governed by the HELP FAMILY APP?

HELP FAMILY is an APP owned by the company ABSENCE SRL, with registered office in Ravenna (RA) - Italy - 48121 - via Gioacchino rasponi 8 - Tax Code / VAT: 02680800394 - pec: absencesrl@pec.it

If you are a user who accesses HELP FAMILY from any other region with laws or regulations governing the collection, use and disclosure of personal data that differ from Italian laws, please note that through the continued use of HELP FAMILY, that is regulated by Italy but above all by the European GDPR privacy legislation, you consent to this transfer.

9. Additional rights for EEA and certain other territories

If you reside in certain territories (EEA), you may have the right to exercise additional rights available to you under applicable laws, as follows:

What is a subject access request?

This is your right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal information, please contact us at helpfamilyhelpfamily@gmail.com We will respond to your request within thirty days of receiving your request. We want to make sure your personal information is accurate and up to date. You can ask us to correct or remove any information you believe to be inaccurate from helpfamilyhelpfamily@gmail.com We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

Objections to the processing of personal data

It is your right to object to the processing of your personal data if you believe that the "reason relating to your particular situation" applies. The only reason we will be able to refuse your request is if we can demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms, or if the processing is for the establishment, exercise or the defense of a legal claim. To invoke this right, please contact us at helpfamilyhelpfamily@gmail.com We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before fulfilling the request.

Data portability

It is also your right to receive the personal data you have provided to us, in a structured format, commonly used and readable by an automatic device and you have the right to transmit such data to another data controller without delay from the current data controller if: (a) The processing is based on consent or a contract, e

(b) The processing is carried out by automated means.

To invoke this right, please contact us at helpfamilyhelpfamily@gmail.com We will consider your request in accordance with applicable laws. To protect your privacy and security, we may take steps to verify your identity before fulfilling the request Your right to be forgotten

If you would like us to completely delete all information we hold, please contact us at helpfamilyhelpfamily@gmail.com

Please note, however, that we may need to retain certain information for archival purposes, to complete transactions or to comply with our legal obligations. You also have the right to complain to a data protection authority regarding our collection and use of your personal information. For more information, contact your local data protection authority. If you believe that your personal data has been processed in a way that is not compliant with the GDPR, you have the specific right to lodge a complaint with the competent supervisory authority. The supervisory authority will then notify you of the progress and outcome of your complaint.

10. Questions?