INFORMATION ON THE PRIVACY OF THE "HELP FAMILY" APP General 

HELP FAMILY was born as a commercial App and undertakes to take all necessary precautions  to protect the privacy of Users and Users of the Service. This page informs the User of the privacy  policy for the use of the "Tracking and Tracking" application, or the policies regarding the  collection, use and disclosure of Personal Data when the Service is used. It should be noted that  the User's Personal Data are collected and used in order to provide the Service and make it usable  and functional, in accordance with the provisions of the methods of use and in compliance with  the legislation referred to in the GDPR (EU Regulation 2016/679 in force since 25.05.2018). The  information and data collected will be used to provide and improve the Service and will not be  used for purposes other than or exceeding those described in this Notice. 

We reserve the right to modify and / or update this Privacy Policy, informing the User through  the methods deemed most appropriate. The use of the Services will result in the acceptance of the  Privacy Policy as amended. Periodic consultation of the Privacy Policy is recommended By using  the Service, the User accepts the collection and use of information in accordance with this policy  which, in compliance with the relevant regulations, provides that the treatments carried out are  always based on the principles of lawfulness, correctness, transparency, purpose limitation and  data retention and minimization, integrity, accuracy and confidentiality. Unless otherwise defined  in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms  and Conditions. Please read carefully the General Contract Conditions, available within the APP. 

Index 

Owner of the data processing. 

1. The Personal Data being processed. 

2. Data concerning your device. 

3. Data relating to your location.

4. Personal data of the interested party. 

5. Purpose of the treatment. 

6. Transfers of Personal Data. 

7. Retention of Personal Data. 

8. Rights of the interested party. 

1. Owner of the data processing 

The data controller is the subject who (possibly in collaboration with third parties) determines the  purposes and the way in which the Personal Data are or will be processed and processed. For the  purposes of this Privacy Policy, the data controller is responsible for the information of Users  who use our Services through the APP. For any information concerning the processing of Personal  Data, including the list of managers and any collaborators in the data processing activity, you can: 

- send a message via certified e-mail: absencesrl@pec.it 

- send an e-mail message to the e-mail address: helpfamilyhelpfamily@gmail.com

 2. The Personal Data being processed 

By installing the "HELP FAMILY" App on your Device, we inform you that it will process all  Personal Data in order to allow the correct and optimal functioning of the Service. The data collected and processed may consist of: Personal Data whose processing is aimed at  identifying the User; data concerning the Device in order to guarantee the correct and optimal  functioning of the Service; data concerning the position and geolocation for the purposes of the  Service; any other data provided voluntarily by the User for the better functioning of the system  or to access additional Services. 

3. Data about your Device 

By consenting to the installation of the "HELP FAMILY" application, you automatically  authorize the installation of the APP on your Mobile Device as well as give your consent for some  data present in it to be read, whose access is necessary to allow correct installation and the correct 

functioning of the application. By installing the "HELP FAMILY" APP, you consent to access  any information relating to the Device, such as: the model of the Device, the IP address, the  telephone number, the version of the operating system, the browser, system updates, screen  resolution, any information relating to network connection and battery level, language settings,  information relating to the interactions of apps, browsers and devices with our Services, reports  on operations or anomalous interruptions, information on date and time and any other  identification data of the Device necessary for the operation of the Service. This is information  whose sharing is inherent in the installation of applications, the refusal of which would in itself  make it impossible to install and operate the APP and the related Service. 

4. Data concerning the Position 

With the installation of the APP, information on the position of the person connected to your own  APP is used and stored, that is, having also downloaded and installed it, in order to allow the APP  and the Service to function. Specifically, the tracing and / or tracking system makes it possible to  trace the person who has suffered an impact, a fall or an accident thanks to the movement as well  as the jolt that the mobile phone of the injured person undergoes, as well as allowing you to check  where the person is. at a precise moment, for example your child. The APP sends, via SIM, the  GPS coordinates and in the event of a fall, impact, accident through the sound of the alarm for  the duration of time chosen by the person who suffers this impact, it is activated by reflex on your  mobile phone allowing you to see where the accident is found, which are stored. This information  is encrypted and kept within the cloud infrastructure. The user, through the APP, can consult them  for the use of the services offered. The App through GPS coordinates ensures: 

- the identification of the place where the accident or fall of the person to whom the alarm was  triggered took place; 

- the possibility of connecting the tracing system for up to five people;

- the possibility of deciding the duration of the alarm time in the event of a fall / jolt / accident  even on foot. 

For the performance of this Service, the "HELP FAMILY" APP has access to the data relating to  the position and GPS coordinates of the mobile phone of the person to whom the APP is  connected, as communicated via sim, therefore, to the user. viewable by accessing the APP.  The consent to the processing of data relating to the position of the sim and the vehicle is essential  for the functioning of the system. However, the protection of Users' privacy is our primary goal.  The processing of location data, as necessary for the operation of the Service, provides for forms  of storage of sensitive data such as to prevent full access to them without the use of decryption  systems, as better explained in the part relating to data retention. 

5. Personal data of the interested party 

The use of our Service presupposes the processing of Personal Data, or some information that we  can use to contact or identify you, such as registration data (name and surname), and email  address. Any additions of personal data that will be entered voluntarily and optionally in the APP  will not be necessary for the operation of the service and will remain stored exclusively in your  device. 

6. Purpose of the treatment 

The processing of the above data by the App has the following purposes: 

a) Allow the provision of the Services requested by you, that is: monitoring the position of the  people connected with you to the APP and identifying authorized movements of the same, through  the combined use of the APP installed on both devices, as well as to identify the place where a  fall / accident may occur following which the alarm will start to sound for the duration of the time  established by the person who suffered the fall / accident; 

b) Carry out profiling activities strictly related to providing you with the Services requested by  you. The legal basis for the processing of Personal Data, data relating to the Device and 

Geolocation for the purposes referred to in points 3a, 3b and 3c is art. 6 c. 1 letter b) of EU  Regulation no. 679/2016, as this data processing is necessary for the provision of the Services  and therefore "the processing is necessary for the execution of a contract of which the interested  party is a party or for the execution of pre-contractual measures adopted at the request of the  same" . The provision of Personal Data for these purposes is optional but failure to provide it  would make it impossible to activate and / or use the Services provided by the system. 

d) To fulfill any legal, accounting and tax obligations; 

e) Promote safety and protection inside and outside the Services, for example by analyzing  suspicious activities or violations of the Terms, to ensure the lawful use of the Services; to  identify, analyze, prevent and manage fraud and other illegal activities or technical or security  problems; all in order to protect the rights, property and safety of Users and / or third parties. The  legal basis for the processing of Personal Data for the purposes referred to in points 3d and 3e is  art. 6 c.1 lett. c) of the EU Regulation no. 679/2016 as, having given consent to the processing of  Personal Data, the processing in these terms becomes necessary to fulfill a legal obligation to  which the data controller is subject. 

f) Develop studies, research, market statistics, send you advertising, information, commercial  information or surveys to improve the App ("customer satisfaction") via e-mail or via  information/advertising banners within the App. 

7. Transfers of Personal Data 

Your Personal Data are processed and stored within the European Union, but, for the purpose of  better providing the Service, they may be shared with third parties that may be located outside the  European Economic Area. For information you can write to the following address:  helpfamilyhelpfamily@gmail.com 

The "HELP FAMILY" App will take all necessary measures to ensure that your data is treated  securely and in accordance with this Privacy Policy and that no transfer of your Personal Data 

will take place to an organization or country unless that there are no adequate controls over your  data and other personal information. 

8. Data retention 

Your Personal Data may be shared, for the aforementioned purposes, with: to. the subjects responsible for the processing, namely: i) persons, companies or professional firms  that provide assistance in accounting, administrative, tax and financial matters; ii) subjects with  whom it is necessary to interact for the provision of the Services (for example hosting providers  or platform suppliers for sending e-mails); iii) subjects delegated to carry out technical  maintenance activities (including maintenance of network and electronic communications  networks); iv) persons authorized to process data in compliance with the guarantees of  confidentiality or with the assumption of legal obligations of confidentiality (such as technical  employees); 

b. subjects, bodies or authorities to whom it is mandatory to communicate your Personal Data by  virtue of legal provisions or orders of the authorities. 

The Personal Data processed for the purposes referred to above lett. 3a, 3b and 3c will be kept for  the time strictly necessary to achieve those same purposes. In any case, since these are treatments  carried out for the provision of Services, pursuant to art. 6 c.1 lett. b), the APP will retain Personal  Data up to the time allowed by Italian law to protect its interests (Article 2946 of the Italian Civil  Code and subsequent amendments). The Personal Data processed for the purposes referred to in  section 3d and 3e will be kept for the time necessary to fulfill the specific obligation or applicable  law. For the purposes referred to in section 3 f), your Personal Data will instead be processed until  the revocation of your consent and / or until you have opposed it. In any case, the possibility is  reserved for "HELP FAMILY" to keep your Personal Data up to the time allowed by Italian law  to protect its interests (Art. 2947c.c.). The "HELP FAMILY" APP is particularly attentive to the  privacy of Users, therefore we want to ensure maximum clarity regarding the processing of data 

relating to location and geolocation, since these are data from which sensitive data can be  obtained. Therefore, the storage of such data will take place using encryption systems (AES) in  order to prevent third parties from having access to sensitive data. 

More information about the period and methods of data retention and the criteria used to  determine this period can be requested: 

- By sending a registered letter with return receipt to the registered office of ABSENCE SRL (Via  Gioacchino Rasponi n. 8 - 48121 Ravenna (RA); 

- By sending an e-mail message to the e-mail address: helpfamilyhelpfamily@gmail.com or to  the certified e-mail address: absencesrl@pec.it 

9. Rights of interested parties 

Pursuant to the Applicable Law, the Data Controller informs that Users have the right to obtain  indication (i) of the origin of personal data; (ii) the purposes and methods of the processing; (iii)  the logic applied in case of processing carried out with the aid of electronic tools; (iv) the identity  of the owner and managers; (v) the subjects or categories of subjects to whom the personal data  may be communicated or who can learn about them as managers or agents. Furthermore, Users  have the right to obtain: 

1. access, updating, rectification or, when interested, integration of data; 

2. the cancellation, transformation into anonymous form or blocking of data processed in violation  of the law, including data which need not be kept for the purposes for which the data were  collected or subsequently processed; 

3. the attestation that the operations referred to in letters 1) and 2) have been brought to the  attention, also as regards their content, of those to whom the data have been communicated or  disseminated, except in the case where this fulfillment it proves impossible or involves the use of  means that are manifestly disproportionate to the protected right.

Furthermore, Users have: 

1. the right to withdraw consent at any time, if the processing is based on their consent; 2. the right to data portability (right to receive all personal data concerning them in a structured  format, commonly used and readable by automatic device), the right to limit the processing of  personal data and the right to cancellation (" right to be forgotten "); 

3. the right to object: in whole or in part, for legitimate reasons, to the processing of personal data  concerning them, even if pertinent to the purpose of the collection but will therefore not be able  to use the APP; 

4. if they believe that the processing that concerns them violates the Regulation, the right to lodge  a complaint with a Supervisory Authority (in the Member State in which they usually reside, in  the one in which they work or in the one in which the alleged violation has occurred ). The Italian  Supervisory Authority is the Guarantor for the protection of personal data, based in Piazza di  Monte Citorio n. 121, 00186 - Rome (http://www.garanteprivacy.it/).

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For more information on privacy, please see our privacy policy available here.

To read the Help Family license agreement, instead, please click here.